What is LiveAgent?
LiveAgent is an all-in-one help desk and live chat software solution designed for customer support teams. It combines ticketing, live chat, call center capabilities, social media integration, and a knowledge base into a single platform. With over 200 integrations and a comprehensive feature set, LiveAgent helps support teams deliver exceptional customer service across all channels.
Key Features
- Live Chat: Real-time chat widget with proactive chat invitations and visitor monitoring
- Ticketing: Universal inbox that consolidates all customer communications into tickets
- Call Center: Built-in call center with IVR, call routing, and call recording
- Social Media: Monitor and respond to social media messages from one dashboard
- Knowledge Base: Create self-service portals and FAQ pages for customers
- Customer Portal: Branded customer portal for ticket tracking and self-service
- Gamification: Motivate support agents with badges, levels, and leaderboards
- Automation: Automate repetitive tasks with rules, SLAs, and workflow triggers
Who is LiveAgent suitable for?
LiveAgent is ideal for support teams of all sizes looking for a comprehensive help desk solution. It's particularly suited for businesses that need to manage customer communications across multiple channels including email, chat, phone, and social media, all from a single unified platform.
Pricing
LiveAgent offers the following pricing plans:
- Free: Basic features with limited functionality
- Small: $9/month per agent - Essential help desk features
- Medium: $29/month per agent - Advanced features including call center
- Large: $49/month per agent - Full feature set with social media
- Enterprise: $69/month per agent - Premium support and features
Pros
- Complete help desk solution with all channels included
- Affordable pricing with a free tier available
- 200+ integrations with popular business tools
Cons
- Interface can feel dated compared to modern alternatives
- Setup can be complex with so many features to configure
- Chatbot AI capabilities are basic compared to specialized platforms