Sendbird

Sendbird Pros

• Real-Time Messaging – Enables live chat with customers for instant support and higher engagement.
• Customizable & Scalable APIs – Easily integrates into any app or website, tailored to fit your brand’s experience.
• AI Chatbots & Automation – Automate FAQs, order tracking, and customer service to save time and reduce overhead.
• Omnichannel Support – Connect with users across mobile, web, and email for a seamless experience.
• Reliable & Secure Infrastructure – Enterprise-grade reliability with end-to-end encryption and compliance support.

Sendbird Cons

• Requires Development Resources – Initial setup may need developer involvement for customization and integration.
• Pricing for Small Teams – Can be pricey for startups or smaller businesses with limited user volume.
• Learning Curve for Full Feature Set – Advanced use cases may take time to implement and optimize effectively.

Empowering Support and Sales Teams

Sendbird is a powerful solution for support and sales teams that need to deliver fast, personalized communication at scale. It simplifies how agents interact with users via chat, bots, and automation tools—improving response times and customer satisfaction. Sales teams can engage customers in real time, helping close deals faster and improving lifetime value.

Conversational Commerce Made Easy

Sendbird brings conversational commerce to life by integrating chat directly into your digital storefront. Answer questions, recommend products, and guide users through the purchase journey—all within a single interface. This frictionless communication reduces cart abandonment and improves conversion rates.

AI Chatbots and Smart Automation

Sendbird supports smart automation with AI-powered bots that handle repetitive tasks like order status inquiries, returns, or FAQs. This allows human agents to focus on complex queries while maintaining 24/7 customer service. The platform also supports natural language understanding (NLU) for a more intuitive user experience.

Sendbird Features Overview

Sendbird is a complete customer communication platform designed for seamless integration, real-time engagement, and scalable support. Key features include:

• Live Chat & In-App Messaging – Fast, responsive communication across devices.
• AI Chatbots & Automation – Reduce agent load with intelligent automation.
• Customizable SDKs & APIs – Tailor the messaging experience to your platform and brand.
• Push Notifications & Read Receipts – Keep users informed and engaged in real time.
• Moderation & Admin Tools – Ensure safe and compliant conversations with built-in moderation tools.
• Rich Media Support – Share images, files, videos, and more within chats.
• Channel & Group Messaging – Flexible communication options, from 1:1 chats to large-scale broadcasts.
• Analytics & Reporting – Monitor engagement and performance with detailed insights.

Sendbird Pricing and Plans

Sendbird offers flexible pricing to suit a variety of business needs:

• Startup Plan: Free for up to 100 Monthly Active Users (MAUs)
  Ideal for early-stage businesses exploring in-app messaging.

• Developer Plan: Starting at $399/month
  For growing businesses that need advanced chat capabilities with moderate usage.

• Pro Plan: Custom pricing
  Designed for enterprises requiring scalable usage, advanced integrations, premium support, and SLA.

• Additional Add-ons:

  • AI chatbot support

  • Video calling

  • Moderation tools

  • Priority support options

Sendbird is a top-tier customer communication platform built for modern digital experiences. Whether you’re looking to boost conversions through conversational commerce or improve customer support with smart automation, Sendbird delivers scalable, secure, and customizable messaging solutions tailored to your brand.