LiveAgent

At its core, LiveAgent is built around a ticketing system that transforms every customer inquiry into a ticket, ensuring that nothing falls through the cracks. Whether a customer sends an email, chats with an agent in real time, or reaches out on Facebook or Twitter, their messages are captured and organized for easy tracking and resolution.

LiveAgent Pros

• Omnichannel Support – Combines email, live chat, phone, social media, and more in a single dashboard for efficient communication.
• Fast & Reliable Live Chat – Offers real-time customer assistance with features like proactive chat invitations and visitor monitoring.
• Robust Ticketing System – Tracks, organizes, and prioritizes support tickets for better workflow management.
• Powerful Automation Tools – Includes rules, SLAs, and canned responses to reduce repetitive tasks.
• Customizable Interface – Highly flexible dashboard with adaptable workflows, branding, and settings.

LiveAgent Cons

• Dated UI Design – While functional, the interface may feel outdated compared to newer platforms.
• Limited Reporting on Lower Plans – Advanced analytics and reports are only available on higher-tier plans.
• Steep Learning Curve – Takes time to fully configure and train staff on all the features.
• Pricing Can Add Up – Cost increases with added users and advanced features, which may impact small teams.

Supporting Customer Service Teams Across Industries

LiveAgent is a game-changer for customer service teams, from startups to large enterprises. Its intuitive ticketing system and fast live chat help agents respond quickly and efficiently. Businesses can deliver a more personalized and responsive support experience without juggling multiple tools.

Centralized Customer Communication

LiveAgent brings all your customer conversations into one place. Whether someone reaches out via email, Facebook, or live chat, agents can view and respond from a unified dashboard—eliminating silos and improving response accuracy.

Help Desk with Automation and CRM

Automate workflows with SLAs, time-based rules, and predefined responses. Integrated CRM features give agents a complete view of each customer’s history, allowing for more informed and personalized service.

LiveAgent Help Desk Features

LiveAgent is an all-in-one customer support solution designed to streamline interactions, improve response times, and boost customer loyalty. Key features include:

• Omnichannel Ticketing – Manages all customer communications in one place across multiple platforms.
• Live Chat Widget – Offers real-time support with customization, chat routing, and performance tracking.
• Call Center Integration – Built-in VoIP call center with IVR, call recording, and transfers.
• Email & Social Media Integration – Seamlessly connects with Facebook, Twitter, Instagram, and more.
• Customer Portal & Knowledge Base – Reduces ticket volume by enabling self-service with articles and FAQs.
• Automation & Workflow Rules – Reduces manual tasks with time, action, and trigger-based automation.
• SLAs and Time Rules – Keeps teams on track with clear response and resolution expectations.
• CRM & Contact Management – Provides detailed customer profiles and interaction history.
• Analytics & Reporting – Tracks agent performance, response times, and customer satisfaction.
• Multi-language Support – Accommodates global teams and diverse audiences.

LiveAgent Pricing and Plans

LiveAgent offers several plans to fit businesses of all sizes:

Free Plan – $0/month

• 1 email address, 1 chat button, 1 phone number

• Basic ticketing and live chat features

• Limited integrations and automation

Small Plan – $9/agent/month

• Email ticketing

• Basic automation and reporting

• 7-day ticket history

Medium Plan – $29/agent/month

• Ticketing + Live Chat

• Full ticket history

• Advanced automation and rules

• Integrations and performance reports

Large Plan – $49/agent/month

• Includes call center, social media integrations

• Audit logs, gamification, and customer segmentation

• Time tracking and advanced SLA management

Enterprise Plan – Custom pricing

• Unlimited everything

• Dedicated account manager and onboarding

• Advanced security and compliance options

• API access and custom workflows

LiveAgent empowers businesses to deliver responsive, multichannel support with ease. Whether you’re a growing eCommerce store or a global support team, its robust features help you engage customers faster and smarter. Learn more at LiveAgent.com.